Refund policy

RETURNS & REFUND

We want you to love your NRKY order. If you change your mind or need a different size, please contact us within 30 days of receiving your order.

Items must be unworn, unused, unwashed and in their original condition. Proof of purchase is required.

Change of mind & sizing

Change-of-mind and incorrect-size returns may be accepted for an exchange or store credit. Return shipping costs are the responsibility of the customer unless the item is faulty or we have made an error with your order.

Faulty or incorrect items

If your item arrives faulty, damaged, or you receive the wrong item, please contact us as soon as possible with your order details and photos so we can resolve the issue.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

Non-returnable items

Items that have been worn, washed, altered or damaged after delivery cannot be returned for change of mind. For hygiene reasons, certain items may also be excluded from change-of-mind returns where appropriate.

Refunds

Where a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider.

Contact

For return enquiries, contact info@nrky.co and include your order number.